Quality & Defective Parts
All parts are new. If a part turns out to be defective or not what you ordered, we will exchange it or refund you within 7 days of delivery.
1. Check the part on delivery
- Compare the part with your order: name and factory (OEM) part number.
- Make sure the part and its packaging have no visible damage.
- Keep the original packaging until the part is installed.
2. 7 days for a defective or wrong part
If within 7 days of delivery you find a manufacturing defect or received the wrong part, we will exchange it or refund you. Conditions:
- the part has not been installed on a vehicle;
- the part is in its original packaging;
- you have the order number or receipt.
How to return or exchange - see Returns & Exchanges.
3. What is not covered
- Parts that have already been installed on a vehicle.
- Damage caused by incorrect installation, an accident or misuse.
- Normal wear (for example, brake pads wearing down).
- Requests made more than 7 days after delivery.
4. Check fitment before you order
Most problems come from a part for the wrong model. Send us your VIN before ordering and we will check that the part fits: send a request.