Terms of Service & Return Policy

Last updated: August 2026 — 100% Google Merchant Center Compliant

Return policy

Returns & Exchanges

Auto parts are technical products. Choosing the correct part is the buyer's responsibility: please check the manufacturer (OEM) part number or VIN before ordering - we are happy to help free of charge. Returns and exchanges are accepted only if every condition below is met.

1. Time limit

  • A return or exchange must be requested within 7 calendar days of receiving the item.
  • Returns are accepted only after prior agreement with us by phone or WhatsApp. Unannounced parcels are not accepted.

2. Required conditions

  • The part is new, has not been installed and shows no signs of fitting, tools, oil, fluids or any other use.
  • The original factory packaging is undamaged and the set is complete (fasteners, gaskets, instructions).
  • Proof of purchase (order number) is provided.

3. Non-returnable items

  • Parts that have been installed or show any sign of an installation attempt.
  • Electrical and electronic parts (sensors, control units, coils, bulbs, etc.) once the packaging has been opened.
  • Oils, fluids and chemicals once opened.
  • Parts brought in on special order.
  • Parts damaged after being handed over to the buyer.

4. Free returns - the customer brings the part to us

  • Returns are free: there is no return or restocking fee.
  • The customer brings the part to our Tbilisi warehouse. If the part is sent by courier or post (for example, from a region), the customer pays the shipping cost in full.
  • For an exchange, delivery of the replacement part is arranged and priced like a regular order.
  • The original delivery fee is non-refundable.
  • Exception: a confirmed manufacturing defect - in that case YourCarParts covers the transport costs.

5. Inspection & refund

  • Returned parts are inspected. If the conditions are not met, the return is refused and the part is sent back to the customer at the customer's expense.
  • After a successful inspection, the price of the item (excluding delivery) is refunded within 7 business days via the original payment method.

6. Manufacturing defects

  • If a manufacturing defect is confirmed, the part is replaced or its price is refunded.
  • This does not cover incorrect installation, normal wear, mechanical damage or misuse.

To arrange a return, contact us: +995 505 050 651 (phone / WhatsApp).

1. Acceptance of Terms

By accessing and using the YourCarParts website (yourcarparts.ge), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services. These terms constitute a legally binding agreement between you and YourCarParts.

2. Products & Pricing

All product descriptions, specifications, and fitment data on our website are provided for informational purposes. While we strive for accuracy, we reserve the right to correct errors in pricing or product information at any time. Prices are displayed in Georgian Lari (₾) and include applicable taxes unless otherwise stated.

3. Orders & Payment

When you place an order, you are making an offer to purchase the selected products. We accept Cash on Delivery (COD) and direct online bank transfer. An order is confirmed when we send you an SMS/Email order confirmation.

4. Shipping & Delivery

We deliver across Tbilisi and all regions of Georgia: 1–2 days in Tbilisi and 3–5 days to the regions. The delivery cost is agreed with our operator. Full details are on our Shipping page.

5. Part Selection & Compatibility Verification

We make every effort to provide accurate vehicle compatibility information. If you are unsure about a part, our technical support team is available to verify fitment with your VIN code prior to order dispatch.

6. Defective or Wrong Parts

If within 7 days of delivery a part turns out to be defective or not what you ordered, we will exchange it or refund you, provided the part has not been installed and is in its original packaging. Installed parts, damage from incorrect installation and normal wear are not covered.

7. Contact & Inquiries

Phone / WhatsApp: +995 505 050 651

Email: info@yourcarparts.ge

Location / Warehouse: Tbilisi, Georgia