Terms of Service & Return Policy
Last updated: August 2026 — 100% Google Merchant Center Compliant
Return, Exchange & Refund Policy
At YourCarParts, we strive for complete customer satisfaction. We accept returns and exchanges for both defective and non-defective auto parts within 7 calendar days of delivery, subject to our vehicle parts inspection standards below.
| Parameter | Policy Rule | Details |
|---|---|---|
| Return Window | 7 Calendar Days | Calculated from the date the package was delivered. |
| Return Eligibility | Defective & Non-defective (Exchanges supported) | Accepted for damaged items, wrong fitment, or customer change of mind. |
| Required Condition | Brand New / Unused Only | Must not have been installed, bolted, or modified; original factory box and seals required. |
| Return Methods | 1. In-Store Drop-off 2. Courier / Mail | Drop off at Tbilisi warehouse or dispatch via courier. |
| Return Shipping Cost | Customer Responsibility | Customer covers shipping unless return is due to store error or confirmed defect. |
| Restocking Fee | 0 GEL (0%) | No restocking or repackaging fees applied. |
| Refund Processing | Within 7 Calendar Days | Refunded to original payment method (Bank Transfer / Card). |
Automotive Inspection Standards & Non-Returnable Conditions
Customers receiving parts in person (at our warehouse or direct courier handover) must inspect the item visually for physical integrity prior to acceptance. Once handed over and accepted, claims regarding cosmetic scuffs, dents, or broken exterior mounts cannot be processed as return grounds.
Parts must be in 100% pristine, uninstalled condition. Any part showing signs of attempted installation, bolt/thread marks, tool scuffs, thermal stress, oil/grease/fluid residue, or altered wiring is strictly NON-RETURNABLE. Damage from improper fitting or uncertified technician errors voids returns.
Sensors, control units (ECU/modules), relays, and wiring harnesses must remain sealed in their anti-static/factory packaging. Installed, plugged-in, or tested electronic items are non-refundable to prevent damage from vehicle electrical short-circuits.
If an order delivered via courier arrives damaged, the customer must notify our support team within 24 hours of delivery with clear photographic/video evidence of the exterior box and damaged component before a replacement/return can be authorized.
How to Initiate a Return or Exchange (Step-by-Step)
Step 1: Contact Support within 7 Days
Notify our customer service team via Phone/WhatsApp (+995 551 17 80 97) or Email (info@yourcarparts.ge) with your Order ID and reason for return.
Step 2: Pack the Item in Original Box
Ensure the part has not been installed and is packed securely in its original packaging with all protective materials, manuals, and accessories.
Step 3: Handover & Inspection
Deliver the package to our Tbilisi warehouse in person or dispatch via courier. Our technical quality control team will inspect the item upon arrival.
Step 4: Exchange Dispatch or Refund within 7 Days
Upon inspection approval, we immediately dispatch your replacement part or issue a full refund to your original payment method within 7 calendar days.
Return & Refund FAQs
1. Acceptance of Terms
By accessing and using the YourCarParts website (yourcarparts.ge), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services. These terms constitute a legally binding agreement between you and YourCarParts.
2. Products & Pricing
All product descriptions, specifications, and fitment data on our website are provided for informational purposes. While we strive for accuracy, we reserve the right to correct errors in pricing or product information at any time. Prices are displayed in Georgian Lari (₾) and include applicable taxes unless otherwise stated.
3. Orders & Payment
When you place an order, you are making an offer to purchase the selected products. We accept Cash on Delivery (COD) and direct online bank transfer. An order is confirmed when we send you an SMS/Email order confirmation.
4. Shipping & Delivery
We deliver across Tbilisi and all regions of Georgia. Standard processing takes 0–1 calendar day (Mon–Sun) with a daily 10:00 PM cut-off time, and transit takes 0–3 calendar days. Full details are available in our Shipping Policy.
5. Part Selection & Compatibility Verification
We make every effort to provide accurate vehicle compatibility information. If you are unsure about a part, our technical support team is available to verify fitment with your VIN code prior to order dispatch.
6. Warranty & Manufacturing Defects
All parts distributed by YourCarParts are covered under factory warranty against manufacturing defects. Normal wear and tear or improper installation is not covered.
7. Contact & Inquiries
Phone / WhatsApp: +995 551 17 80 97
Email: info@yourcarparts.ge
Location / Warehouse: Tbilisi, Georgia